Warranty & Replacement Policy
Transparent, straightforward, and customer-first warranty and replacement procedures for all electronic gadgets.
7-Day Hassle-Free Replacement Guarantee
If your gadget arrives with any factory defect, charging malfunction, or technical failure, Zahid Telecom & Stationary will replace it with a brand new unit within 7 days of delivery. If a replacement unit is out of stock, a full refund will be disbursed within 7 working days to your original payment method or MFS account.
1. Coverage & Eligibility Criteria
All items purchased from Zahid Telecom & Stationary (online storefront or physical shop in Trimohoni Bazar, Noldanga, Natore) are eligible for warranty coverage under the following terms:
- The product displays manufacturing or technical defects (e.g. TWS earbud not pairing, charger not outputting power, power bank digital screen not turning on).
- The item must be reported within 7 calendar days from delivery date.
- Original packaging, box, cables, and warranty stickers must be returned intact.
- Physical damage, water damage on non-waterproof items, burn marks, or tampering void the warranty.
2. Brand Warranty Coverage (3 to 12 Months)
Selected chargers, power banks, and high-end audio devices come with extended official brand replacement warranties (specified on individual product cards). Zahid Telecom & Stationary assists customers throughout the entire warranty claim period.
3. Refund Settlement Timeline (7 Working Days)
• Technical Inspection: 24 to 48 hours following receipt of the returned item at our Natore store.
• Replacement Dispatch: Shipped immediately upon defect confirmation.
• Refund Disbursement: Settled within 7 working days via bKash, Nagad, Card, or DgePay.
4. How to Initiate a Claim
To request an exchange or claim warranty, contact our official support hotline at 01328878724 or message us on WhatsApp with your Order ID and a brief video showing the defect.